Support Policy

  • Access to documentation
  • Base Email support
  • Advanced Email support
  • Chat support
  • Phone support
  • Grantee response time
  • Free updates
  • Bugfix updates
  • Installation/Update service
  • Installation audit
  • Quarterly Upgrade
  • Consulting cost
BaseSupport
  • Yes
  • Yes
  • 3 business days
  • Yes
  • Not Included — Purchase
  • Not Included — Purchase
  • 39€/hour (minimum 3 hours)
TechnicalSupport
  • Yes
  • Yes
  • Yes
  • 1 business day
  • Yes
  • Yes
  • Not Included — Purchase
  • Not Included — Purchase
  • 39€/hour
EnterpriseSupport
  • Yes
  • Yes
  • Yes
  • Yes
  • Contact us
  • 3 business hours or 8 hours
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • 59€/hour

Not included in the support packages

  • Does not included any kind of custom modification to module for PrestaShop installation. All custom modification/work performed according to our hourly rate.
  • Does not included re-applying custom modification done by third parties
  • We are not guarantee custom modification work done by third parties
  • We are not guarantee custom modification work done by third parties after module updates
  • Does not included explanation how module code work and how to adapt it for your needs
  • Resolution/Investigation issues causing by third parties modules and tools
  • Does not include any kind of connection/integration our module with other modules/extensions
  • Does not included PrestaShop migration to new hosting
  • Does not included PrestaShop update

NB! We assume that any custom modification to module was performed only by our team. We don't guarantee that any kind of custom modification done by third parties will work or save it working state also after module update.

For any questions please contact us at support@involic.com

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