SSL certificate, Ebay and hidden listing description

SSL certificate, Ebay and hidden listing description

Starting from October 2017 ebay introduce strict security standard for ebay auctions.

What does it mean and how to solve the problem with https, read in our article.

If your listings contain a reference to not-https resource ebay will hide your ebay item description and instead show button "See full item description".

It will look like something like this.
ebay no ssl description

How to solve it and how to detect this issue on your ebay account.

1. Verify your ebay listings to show correctly on ebay. For this, you can use one of the services suggested by ebay. As example, you can use https://bulkchecker.i-ways.net/ebay/
2. If you see warnings and errors in bulk checker try to check your ebay description template and fix errors.

Check your store ssl cerificate

Before checking and fixing PrestaBay ebay description template please make sure that your store has SSL certificate.
Open your store start page and check address line.
You should see "gree" badge and https in your store address.
Like in this picture:

prestashop store ssl security

If your store doesn't have "SSL" certificate installed, we can suggest you contact your hosting with a request to enable SSL for your PrestaShop store.
We also can help you configure and install a certificate with our "SSL certificate installation service". You can order it using link https://involic.com/purchase/ssl-certificate-installation, more details inside our "Services" page — https://involic.com/category/prestashop-services

Checking your ebay description template and fix errors

If your store already has an SSL certificate, you can check description template.

As the first step please open your Description Template for edit. In PrestaBay — PrestaShop ebay Integration module you can do this in "Catalog->Ebay->Selling Profiles->Description Template". And click for "edit" of your description template.

If you have enabled Visual mode for the template, disable it.

disabled ebay description template visual-editor

Search inside ebay description for having "http://" references. Replace all http reference with https.
Please notice link could remain unchanged, but a reference to images, css (style) should be changed to https.

After you finish this, click on "Save" and then make a "Preview" of your template.

If you are using PrestaBay 1.7.x and older please consider to upgrade to latest module version, otherwise link to images could be generated not correctly (with HTTP link).

When you finish update description template, you need to do "Full Revise" of all your active ebay listings. But before this, we can suggest you do revise of couple ebay listings and make sure that all SSL issues is solved.

More information

More information about "Stronger Browser Security Standards" you can find in ebay article — http://pages.ebay.com/seller-center/listing/browser-security-standards.html

Free SSL certificate — https://letsencrypt.org
Rapid SSL certificate — https://www.rapidssl.com/buy-ssl/ssl-certificate

Involic SSL certificate installation service — https://involic.com/purchase/ssl-certificate-installation
Task Included:

  • Installation of existing SSL certificate from PrestaShop 1.5, 1.6 or 1.7 version
  • Verification that full store is https only
  • Optional: creation of new certificate using Let's encrypt web service

Do you have any additional questions? Fill free to contact us support@involic.com

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